All goods returned must be accompanied by the Order or Invoice. Exceptions could be made if there is enough information given to find the original order (Full Name / Phone Number / Date / Items Purchased).
Returns must also have their tags still attached and be in original condition (unless faulty).
If the tags have been removed and the item requires attention, they may be a re-stocking fee or the return may be cancelled (unless faulty).
The cost of returning goods purchased from Hip Pocket Ballarat (http://*.hippocketballarat.com.au) for exchange or refund is to be worn by the customer.
If the garment is found to be faulty / incorrectly supplied the cost of returning the good to Hip Pocket will be credited
If we find the garment to be faulty it will be sent to the manufacturer for them to process and either repair or replace.
Depending on the fault the garment may be either repaired or replaced by the manufacturer.
The choice on whether to repair or replace the garment is at the discretion of the manufacturer.
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